Thank you for shopping at RashMove e-Venture. We value your satisfaction and strive to provide you with a seamless shopping experience. This Refund & Cancellation Policy outlines the guidelines and procedures for requesting refunds and cancellations on our e-commerce website. Please read this policy carefully before making a purchase.
1. Our refund policy applies to online purchases of our anti-cancer drugs and covers the following circumstances:
a.If the product is damaged or defective upon arrival.
b.If the wrong product has been delivered.
c.If the product is expired or does not meet the specified standards for shelf life.
2. To qualify for a refund, you must notify us within 7 days of receiving the product. Please provide detailed information about the issue and include any relevant supporting evidence, such as photographs, if applicable.
3. Once we receive your refund request and confirm its eligibility, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase.
4. Please note that refunds may take 10-15 days to process, depending on the policies of the payment provider.
1. Order Cancellation by the Customer: If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request if the order has not yet been processed or shipped. However, once the order is shipped, we cannot cancel it. In such cases, you may refer to our Refund Policy for further assistance.
2. Order Cancellation by RashMove e-Venture: We reserve the right to cancel any order in situations such as unavailability of stock, inability to process payment, suspected fraudulent activity, or violation of our terms and conditions. If we cancel your order, we will notify you promptly and provide a full refund.
1. To request a refund or report a damaged or defective product, please contact our customer support team within 7 days of receiving your order.
2. We may require you to provide proof of purchase, order details, and photographs or videos of the damaged or defective item.
3. Once your refund request is approved, we will provide instructions on how to return the product, if applicable. Please ensure that the item is securely packaged to prevent further damage during transit.
4. We will initiate the refund process once we receive the returned item and verify its condition. The refund will be processed in the original form of payment or as store credit, depending on your preference and the availability of the product for replacement.